Terms of Use

This is a courtesy translation. The binding version of these terms is the Hebrew version; if the two diverge, the Hebrew version prevails.

1. General

These terms govern the use of the revyou service — the marketing site, the businesses' review pages and the accompanying equipment. They address two audiences: business owners who subscribe to the service, and customers who reach a business's review page. Using the service constitutes acceptance of these terms; anyone who does not accept them is asked not to use the service.

2. The service

revyou provides a business with a physical touchpoint — an NFC tag and a QR code — and a dedicated web page that opens when a customer taps the tag or scans the code. On that page the customer indicates how the experience was and, depending on their choice, receives an editable draft review and a link to the business's Google page, or a feedback form that reaches the business only. The service also includes an interface where the business sees its feedback and trends.

3. What we do not do

We do not filter customers and do not block anyone from reaching Google. The link to the business's Google page is available on every path, including to customers who indicated they were not satisfied. We do not write reviews on customers' behalf, do not publish reviews ourselves, do not ask for a particular rating and do not offer anything in exchange for a review.

Filtering out negative reviews ("review gating") violates Google's content policy, may amount to consumer deception under the Israeli Consumer Protection Law, 5741-1981, and can harm the business's listing. The product is built so that it cannot do this, and that is not a setting that can be changed.

4. Your responsibilities as a business owner

• Not to ask customers for a particular rating, and not to condition any benefit, discount or service on posting a review or on its content.
• To make sure the services and details shown on your page reflect what the business actually offers.
• To comply with Google's content policy and with any law that applies to the business.
• To handle the private feedback you receive yourselves, and to use any contact details left in it solely to address that feedback — not for mailing, not for advertising and not for transfer to others — in accordance with the Israeli Privacy Protection Law, 5741-1981.
• Not to hand your access to the service to anyone not authorized on your behalf.

5. Using the review page — customers

The draft review shown to a customer is a suggestion only, fully open to editing. The customer decides whether to publish, what to publish and what rating to give, and publication happens under their own Google account and at their own responsibility. Only text that reflects a genuine experience should be published, and no content may be published that is defamatory, invades privacy, infringes rights or otherwise breaks the law. Publishing the review on Google is subject to Google's terms and policies.

6. Subscription, payment and cancellation

• The service is provided as a monthly subscription per the chosen plan, renewing automatically each month.
• There is no setup fee and no annual or other minimum commitment period.
• You may cancel the subscription at any time, with no penalty and no cancellation fee, by 30 days' advance written notice (email or the contact form). The 30 days are counted from the day your cancellation notice is received by us, and we will confirm its receipt in writing.
• During the notice period the service continues to operate as usual, and billing applies up to the subscription's end date at the close of the 30 days. No charges are made after that date.
• Prices shown on the site do not include VAT unless stated otherwise; a lawful tax invoice is issued for every charge.
• Price changes take effect only from the next billing cycle, with at least 30 days' advance notice to existing subscribers.

7. Equipment

The tags and stands remain the property of revyou and are lent to the business for the subscription period. On plans that include it, lost or broken equipment is replaced by us.

When the subscription ends — for any reason — the tags and codes are deactivated on the end date. The sticker may be removed and discarded; the stand and chips must be returned to us within 14 days of the end date, by a collection we coordinate with you or by shipping at our expense. If equipment is not returned after reasonable coordination, we may charge the business its cost.

8. Intellectual property

All rights in the site, the name, the marks, the design, the code and the content we created are reserved to revyou. No part of them may be copied, reproduced, distributed or used commercially without prior written consent. Content the business provides us to set up its page (name, logo, list of services) remains the business's property, and grants us a license to use it for operating the service only.

9. Privacy

The collection and use of information are governed by the Privacy Policy, which forms an integral part of these terms.

10. Service availability

We aim to keep the pages continuously available, but the service is provided as is, with no commitment to uninterrupted availability. Interruptions may occur for maintenance or due to a failure at our infrastructure providers or at Google. A prolonged outage entitles the business to a proportional credit for the period the service was unavailable, as its exclusive remedy.

11. Limitation of liability

We make no commitment to any number of reviews, any particular rating or any business outcome, and we are not responsible for the content of reviews customers publish on Google or for Google's decisions about the business's listing. Subject to applicable law, our total liability for any damage whatsoever shall not exceed the amounts actually paid to us in the three months preceding the event, and we shall not be liable for indirect or consequential damage. Nothing in these terms derogates from liability that cannot be limited by law.

12. Indemnification

A business that breaches section 3 or 4 — including by conditioning benefits on reviews or making prohibited use of customers' details — shall indemnify us for any damage, expense or third-party claim arising from the breach, after being given notice and a reasonable opportunity to defend.

13. Suspension and termination

Either party may end the engagement by notice, as set out in section 6. We may suspend or terminate service to a business acting contrary to sections 3 or 4 — among other things, where it turns out to be conditioning benefits on reviews — after warning, unless the breach requires immediate action.

14. Changes to these terms

We may update these terms from time to time. A material change will be brought to existing subscribers' attention at least 14 days in advance, and the date at the top of the page reflects the version in force. Continued use of the service after a change takes effect constitutes acceptance of it; a subscriber who does not accept may cancel as set out in section 6.

15. Miscellaneous

If any provision of these terms is held invalid, the remaining provisions stay in force. Non-enforcement of a right is not a waiver of it. The business may not assign its rights under these terms without our written consent. These terms, together with the Privacy Policy and the quote approved for the business, constitute the entire agreement between the parties.

16. Governing law and jurisdiction

These terms are governed exclusively by the laws of the State of Israel. Exclusive jurisdiction lies with the competent courts of the Tel Aviv district.

Contact

Questions about the terms? Reach us through the contact form on the site.