Terms of Use

This is a courtesy translation. The binding version of these terms is the Hebrew version; if the two diverge, the Hebrew version prevails.

A business joining the service, or any use of the site, constitutes acceptance of the terms relevant to that user.

1. The service

RevYou provides businesses with a system for collecting reviews and feedback, including a page tailored to the business and scan points via QR and NFC.

Depending on the chosen plan, the service may include, among others:

• a page tailored to the business;
• a connection to the business's Google page;
• QR and NFC points;
• branding;
• multiple branches;
• selection of a service or topic;
• drafting aids for writing a review;
• the option to submit private feedback;
• usage data and reports;
• a management interface for the business;
• physical equipment.

The scope of each business's service is determined by the chosen plan and by the joining agreement or the quote approved for it.

RevYou may make reasonable updates and improvements to the system for maintenance, security, technological adaptation or service improvement.

2. Usage data and reports

The system may measure, among other things:

• number of scans;
• the scan point;
• time of scan;
• process starts;
• choices made on the page;
• the service or topic selected;
• transitions to Google;
• private feedback submissions;
• abandonment during the process.

A "transition to Google" indicates that the user clicked the link and continued to the relevant Google page. It does not confirm that the user actually published a review.

3. Google reviews

RevYou is an independent service and is not affiliated with, operated by or endorsed by Google.

A Google review is published by the user, through the user's own account and subject to the terms and policies applicable to the user.

The service may present the user with different paths depending on the choices made during the process, including a transition to Google, drafting aids, or the option to send private feedback to the business.

The option to continue to Google is not conditioned on the user's satisfaction. The user may choose to publish a public review, send private feedback to the business, do both, or do nothing.

RevYou does not publish reviews on behalf of users and does not decide what rating the user gives.

The business is responsible for its use of the service and for its compliance with the law and with the terms of the platforms it uses.

RevYou must not be used to:

• create fake reviews;
• publish a review in another person's name without authority;
• offer money, a discount, a gift or a benefit in exchange for a review, for changing a review or for deleting one;
• pressure a user into publishing a review;
• create misleading content or content that does not reflect a genuine customer experience;
• any other unlawful use.

RevYou may adapt the service where required due to a change in law, technological requirements, or the policies of Google or a third-party platform.

4. Drafting aids

The system may present the user with texts, openers or drafts for a review, based on the business, the service and the choices made in the process.

Every draft is a suggestion only.

The user may:

• use the draft;
• edit it;
• use only part of it;
• delete it;
• write an entirely different review.

The user decides whether to publish a review, what rating to give and what its content will be. The user is responsible for ensuring that the content they choose to publish reflects their experience. RevYou does not publish the review on their behalf.

5. Private feedback

The system may allow a user to send private feedback to the business.

Private feedback is not published by RevYou to the public.

Providing contact details is not mandatory.

The business is responsible for handling the feedback received and for its use of the information and contact details provided to it.

Providing a phone number or email address within feedback does not, in itself, constitute consent to receive advertising.

6. The business's responsibility

The business is responsible for:

• the accuracy of the details it provided to RevYou;
• being authorized to use the business name, logo, images and content it provided;
• the Google pages and digital assets it asks to connect;
• its employees' use of the service;
• safeguarding access to the account;
• handling feedback received;
• compliance with the law;
• lawful use of personal information;
• compliance with the terms of Google and third-party platforms.

The service must not be used for the deliberate collection of medical, financial or other sensitive information not required for receiving feedback.

7. Payment and cancellation

The plan, price, branches and equipment are set in the joining agreement or in the quote approved for the business.

Unless otherwise agreed in writing:

• the subscription is monthly;
• prices do not include VAT;
• there is no setup fee;
• there is no minimum commitment period;
• either party - the business or RevYou - may give notice ending the service at any time, with no advance-notice period;
• the termination takes effect at the end of the billing period already paid for, and the service continues until then.

RevYou may update the price of the service with at least 30 days' prior notice. The new price applies only from the first billing period beginning after the update takes effect, and never retroactively. RevYou will not update the price of the service more than once in any 12 months. A change in the VAT rate, or in a mandatory charge imposed on the service by law, is not a price update for the purposes of this limit.

Where a fixed commitment period has been agreed in writing, the price will not change during that period, unless a specific price-update mechanism was set in advance and in writing.

A business that does not wish to continue at the new price may give notice of termination up to the date the new price takes effect. In that case the engagement ends no later than the date the new price takes effect, and the business will not be charged the new price.

If the business has not given notice of termination and the service continues after the update takes effect, the new price applies from that point.

If a payment is not settled on time, RevYou may suspend the service after notice and a reasonable opportunity to settle it.

8. Equipment

Unless otherwise set in the joining agreement, reusable stands and NFC chips provided within the service remain RevYou's property.

Stickers and printed QR codes need not be returned.

A technical fault in the equipment will be handled according to the chosen plan.

On plans that include RevYou physical equipment (such as RevYou Business), and on any other plan expressly including these terms, one stand replacement will be provided free of charge in each 12-month period.

In the event of loss, theft, breakage or a replacement need not caused by a technical fault, replacement equipment will be available at a subsidized price. The price will be presented to the business before the replacement is made.

Upon termination of the service, reusable equipment belonging to RevYou must be returned within 14 days, by collection or delivery coordinated with the business.

Equipment not returned after a reasonable request and coordination may be charged at its reasonable replacement cost.

RevYou may deactivate the digital links associated with the equipment upon termination of the service.

9. Privacy and data processing for the business

RevYou's Privacy Policy forms part of these terms.

With respect to private feedback collected for a business, the business is the data controller and RevYou acts as a holder processing the information on the business's behalf.

Types of information

The information may include:

• scan data;
• time of use;
• scan point;
• experience choice;
• service or topic;
• transition to Google;
• private feedback content;
• name;
• phone;
• email address;
• technical information required to operate the service.

Processing purposes

RevYou will process this information for:

• collecting the feedback for the business;
• storage;
• organization;
• display to the business;
• producing reports;
• security;
• backup;
• support;
• handling malfunctions;
• export;
• deletion;
• anonymization;
• operating the service.

RevYou will not sell the information and will not use contact details provided within feedback for its own marketing.

Access to information

The information may be processed in RevYou's systems and in the systems of the infrastructure providers required to operate the service. RevYou does not receive, by virtue of the engagement, a general authorization to access other systems of the business.

Security and confidentiality

RevYou will take reasonable security measures in accordance with the law and the nature of the information. Access on RevYou's side is granted only to those who need it for the service, and anyone authorized to access the information must use it only for their role and keep it confidential.

Subprocessors

The business authorizes RevYou to use infrastructure and service providers, including providers of:

• hosting;
• databases;
• security;
• communications;
• technological operations.

RevYou will act to ensure that subprocessors processing information on its behalf are bound by appropriate obligations regarding the information.

Security incidents

If a material security incident concerning the business's information is discovered, RevYou will act to inform the business in accordance with its legal obligations and will reasonably cooperate with the business in handling the incident.

End of processing

Within 30 days of the end of the subscription, the business may request a reasonable copy of the feedback collected for it. Thereafter RevYou may delete or anonymize the information, except information that must be retained by law, for security purposes, or within backups deleted in the ordinary cycle.

10. Intellectual property

The system, the site, the code, the design, the brand, the templates and the content created by RevYou are owned by RevYou or their rights holders.

The business receives a limited right to use the service during the subscription period.

The business name, logo, images and content provided by the business remain its property or that of their rights holders.

The business grants RevYou permission to use them as required for:

• setting up the business page;
• operating the service;
• branding the equipment;
• displaying the business's details within the service.

RevYou will not present the business as a customer in its own public advertising unless the business has given express consent to it in the joining agreement or in another documented way. Where such consent has been given, RevYou may use the business's trade name and logo in order to present it as a customer on its site, in presentations, in commercial proposals and in its marketing materials. The use will not create any impression of endorsement, sponsorship or partnership beyond the business being a customer of RevYou.

The business may at any time ask in writing to stop future use of its name or logo for marketing. RevYou will stop any new use and will remove, within 14 days, digital uses within its control. This does not require the collection or destruction of printed material already produced before the request was received.

11. Service availability

RevYou will act reasonably to maintain the availability of the service and repair malfunctions.

However, the service depends, among other things, on:

• internet connectivity;
• hosting providers;
• database providers;
• infrastructure providers;
• Google;
• additional third-party services.

Interruptions may occur due to maintenance, updates, malfunctions, security, or events beyond RevYou's control. RevYou does not undertake full, continuous, uninterrupted availability.

12. No commitment to results

RevYou provides a technological tool intended to assist the business in the process of receiving feedback and reviews.

RevYou does not undertake:

• a particular number of reviews;
• a particular number of transitions to Google;
• a particular conversion rate;
• a particular rating;
• that a particular review will be published;
• that a review will remain published;
• a particular position in search results;
• improved revenue;
• improved sales;
• improved reputation;
• any particular business outcome.

13. Limitation of liability

Subject to applicable law, RevYou shall not be liable for indirect, consequential or special damage, including loss of profits, revenue, customers, reputation or business opportunity.

RevYou is not responsible for content the user chooses to publish on Google or on another platform.

RevYou is not responsible for decisions of Google or another platform regarding the publication, removal, rating, display or modification of a review or a business page.

RevYou is not responsible for outages or malfunctions originating with infrastructure providers or with factors beyond its reasonable control.

Except for liability that cannot be limited by law, RevYou's total aggregate liability in connection with the service, on any ground whatsoever, shall not exceed the service fees actually paid by the business during the six months preceding the event giving rise to the claim.

14. Indemnification

If a third-party claim is brought against RevYou as a direct result of the business's use of the service in violation of the law or these terms, the business shall be responsible for the reasonable damage and expenses caused to RevYou as a result of the breach.

This may apply, among others, in cases of:

• fake reviews;
• prohibited incentives;
• unlawful use of personal information;
• copyright infringement;
• use of a logo or content without authority;
• misleading content;
• other unlawful use of the service.

The indemnification is subject to the business receiving reasonable notice of the claim and a reasonable opportunity to participate in handling it.

15. Suspension and termination

RevYou may suspend or terminate the service in the event of:

• unlawful use;
• an attempt to harm the system;
• harm to the security of the service;
• creation of fake or manipulative reviews;
• a material breach of the terms of use;
• a material breach of an external platform's policy related to the use of the service.

Where the breach can reasonably be cured, the business will be given a reasonable opportunity to do so before the service is terminated, unless immediate action is required to protect the service, users or third parties.

16. Changes to these terms

RevYou may update these terms from time to time following changes in the service, technology, providers or the law.

A material change affecting a subscribed business will be brought to its attention in advance.

If the change materially affects the terms of engagement, the business may terminate the service before it takes effect.

The version and update date shown on the site are the current version.

17. Miscellaneous

The joining agreement, these terms and the privacy policy together constitute the terms of engagement.

In case of a conflict concerning the price, the plan, the number of branches, the equipment or another commercial term expressly agreed in the joining agreement, the joining agreement prevails.

Transfer of the engagement

The business agrees in advance that in the event of a merger, a restructuring, a sale of the company, a sale of substantially all of its business or a sale of substantially all of its assets, RevYou may transfer the engagement, including its rights and obligations under it, to the entity continuing the business. A change in the ownership or control of RevYou that does not change the identity of the entity that is a party to the agreement is not, in itself, a transfer of the engagement.

Such a transfer will be made only if the continuing entity assumes RevYou's obligations in writing, the business's rights are not reduced, and any transfer of personal data is carried out in accordance with the law, the privacy policy and the data processing addendum applicable to the engagement.

RevYou will notify the business of a transfer that changes the identity of the entity providing the service at least 30 days in advance, so far as reasonably possible. If prior notice cannot be given because of the terms of the transaction or a legal restriction, notice will be given within 14 days of the transfer being completed.

The business may give notice of termination within 30 days of receiving notice of the transfer. If the notice was given before the transfer was completed, the business may set the engagement to end before the date of the transfer, in which case the information will be handled under the termination provisions applicable to the engagement and will not be passed to the continuing entity for the continuation of the service. If notice of the transfer was given only after it was completed, the business may terminate the engagement within 30 days of receiving that notice. Termination under this clause carries no penalty or exit fee, even if a fixed commitment period has been agreed.

If any provision of these terms is found invalid or unenforceable, the remaining provisions remain in force. Non-exercise of a right in a particular case does not constitute a waiver of it.

In case of a conflict between the Hebrew version and a translation, the Hebrew version prevails.

18. Governing law and jurisdiction

The service and the engagement are governed by the laws of the State of Israel.

Exclusive jurisdiction over any dispute concerning the service lies with the competent courts of the Tel Aviv district.

19. Contact

Questions about the terms of use may be sent to: info@revyou.site